User Terms and Conditions
These Terms and Conditions describe the rules that govern your use of the MrSlotty platform. They explain the relationship between us and our users, the standards we expect, and the practical steps we take to keep accounts secure and payments orderly. We encourage you to read these terms carefully before registering or placing bets or wagers on Mr Slotty.
Account responsibilities
You are responsible for keeping your account details secure, including your login credentials. Only you may use your account. You must notify us without delay if you suspect unauthorised access or security issues. We may suspend or close accounts where we reasonably suspect fraud, abuse, chargebacks, or breach of these terms.
Eligibility requirements
To open an account you must be at least 18 years old or above the legal gambling age in your jurisdiction, whichever is greater. We do not accept players from certain countries; examples of excluded jurisdictions include Israel, the United States, Serbia, Bulgaria and Ukraine. Only one account per person is permitted. We reserve the right to refuse, suspend or close accounts that fail eligibility checks.
Acceptable platform use
Our services must be used lawfully and fairly. You must not attempt to manipulate game outcomes, collude with other players, use automated software or engage in behaviour intended to circumvent limits or bonus conditions. Money laundering, identity fraud and related offences are strictly prohibited and will be reported to the relevant authorities.
General bonus and promotion rules
Bonuses and promotions are subject to separate promotional terms which form part of these T&Cs. All offers may carry wagering requirements, game weightings, maximum cashout limits and time limits. We may require a promo code or opt-in before a bonus can be applied. We reserve the right to withhold, revoke or reclaim bonus funds and winnings where we reasonably suspect abuse or breach of promotional terms.
Deposits and withdrawals
Verification and checks
We carry out identity and payment checks to comply with our obligations and to protect your account. Withdrawals may be delayed until verification is complete. We may require supporting documents such as ID, proof of address and proof of source of funds.
Payment processing
Accepted payment methods and limits vary by player and country. Minimum and maximum amounts, processing times and any applicable fees depend on the chosen method. We may return funds to the original payment source and apply withdrawal limits to protect against fraud.
Dispute resolution
If you have a complaint you should contact our support team with details and relevant evidence. We will investigate and aim to resolve disputes promptly. If we cannot reach an agreement, you may pursue remedies under applicable law or seek independent advice. Our investigation decisions will be based on available records and our reasonable interpretation of these terms.
Updates to terms and conditions
We may update these T&Cs from time to time. Changes will be published on the site and, where appropriate, notified by email. Continued use of the service after changes are posted constitutes acceptance of the updated terms. You should review this page regularly to stay informed of any changes.